Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking details.

Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

United Kingdom: 3–7 business days
Europe: 5–10 business days
International: 7–15 business days

Delivery times are estimates and may vary due to factors outside our control, such as customs delays or courier issues.

Shipping Locations

We currently ship to the United Kingdom, Europe, and selected international destinations. If your location is not available at checkout, please contact us for assistance.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

Delays & Issues

While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier delays.

If your order is significantly delayed, please contact us and we will assist you.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date). We will work with the courier to resolve the issue and provide a suitable solution.